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Ralph Lauren

Ralph Lauren Store Details
323,687 customers have rated this store since May 2001

 
4.5
See all ratings
All Ratings
  • 4.4 Selection of products - Types of products available
  • 4.6 Order tracking
  • 4.5 Charges stated clearly before order submission
  • 4.3 Variety of shipping options
  • 4.5 Product met expectations
  • 4.0 Prices relative to other online merchants
  • 4.4 Clarity of product information
  • 4.4 Overall look and design of site
  • 4.6 Would shop here again
  • 4.4 Availability of product you wanted
  • 4.0 Shipping charges
  • 4.5 Overall satisfaction
  • 4.5 Customer support
  • 4.4 Ease of finding what you are looking for
  • 4.7 On-time delivery - Product arrived when expected
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: At RalphLauren.com, you'll be able to find great products, read about adventure, style and culture, find amazing vintage pieces, buy unique gifts, take trips that transport you into the world of Polo and a lot more.
Contact Information
Physical Address: 650 Madison
New York NY 10022
UNITED STATES
Customer Service: Tel: 888-475-7674
Email: CustomerAssistance@polo.com
Web site: http://www.ralphlauren.com
Features & Services

Ordering Methods
Order phone number: (888) 475-7674
Toll-free order phone number: (888) 475-7674
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
1024 Reviews TotalReviews 1 - 10 of about 1,024
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by South Africa, Friday, May 18, 2012 11:33 PM
Hi ThereI would love it if you would allow South African credit cards and deliver to South Africa.
I absolutely love love love Ralph Lauren, everything! quality, value, style!I am still holding out that you will start shipping internationally(read South Africa). I am buying quiet a bit from JCrew now that they ship to me in South Africa. It is so much easier than sending to a friend in US and then them shipping onto to me. I would shop that much more frequently if I could do all of it myself(credit card and shipping)
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Availability of product you wanted
  • 4.5 Order tracking
  • 4.5 Customer support
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Product met expectations
  • 5.0 
by ann, Friday, May 18, 2012 9:22 PM
Love the merchandise love the quality & most definately will be shopping again
great quality clothing, excellent customer service and affordable pricing
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 3.5 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
by Diane, Friday, May 18, 2012 2:55 PM
I love RL products. Macy's Sacramento, ca downtown plaza store doesn't have good clothing selection so I purchase on-line. But something is different as not finding as good work clothing selection as I used to. Thanks.
I enjoy Ralph Lauren products for their enduring, classic styling and I keep and use them for years.
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 4.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 4.0 
  • 3.5 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 4.0 Ease of finding what you are looking for
  • 4.0 Overall look and design of site
Friday, May 18, 2012 2:19 PM
I am mostly happy with my purchase however a button fell off the duvet cover before I had it on my bed. That was disappointing at this price point.
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by JP, Friday, May 18, 2012 1:53 PM
Outstanding quality. From Palm Desert to Malibu, Beverly Hills, New York & Paris. I enjoy every store and the customer service I receive; especially the patriotism in Paris. Excellent
Impeccable quality. Thoroughly great selection throughout all your stores. I visit your stores in NY, Paris and just love the American flags there. I bring friends to the Malibu stores, which also are very enjoyable. Enjoyed your exotic car display at the Louvre and wanted to purchase the collectors edition of the cars but you had it for sale only in French. If you ever sell it in English, please notify me. Was going to purchase your black motorcycle jacket a year ago, but I hesitated too long and you ran out of them. Outside landscaping is always the best. Keep up the excellent job. Kudos to all the polite, tactful, wonderful sales employees. Great job everyone.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 4.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.0 Shipping charges
  • 4.0 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 5.0 
  • 4.0 Prices relative to other online merchants
by Andrew, Friday, May 18, 2012 1:10 PM
Nice items, but the shipping is not fast
Nice clothes.. love it
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 4.5 
  • 4.0 Shipping charges
  • 4.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
by Darcar, Friday, May 18, 2012 12:41 PM
I really, really like the personalized slim fit long sleeved shirts. The slim fit is awesome.
  • 3.0 Would shop here again
  • 2.5 Overall satisfaction
  • 1.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 4.0 Availability of product you wanted
  • 4.5 Shipping charges
  • 4.0 Variety of shipping options
  • 4.5 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.0 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 3.5 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 3.5 
by Anthony, Friday, May 18, 2012 11:27 AM
The packaging is very impressive and classy!
The checkout process was a bit slow.
  • 2.5 Would shop here again
  • 2.0 Overall satisfaction
  • 1.5 Product met expectations
  • 3.5 On-time delivery - Product arrived when expected
  • 1.5 Customer support
  • 2.0 Order tracking
  • 3.5 Availability of product you wanted
  • 2.5 
  • 4.5 Shipping charges
  • 3.5 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 2.5 Prices relative to other online merchants
Friday, May 18, 2012 10:33 AM
While online products can be returned to a retail store, no immediate credit is issued. In the past it has taken weeks before I discovered that I had a gift card credit for returned mdse. This time I believe I paid by credit card and gift card, so we'll see how this gets handled. Since I am returning mdse to Ralph Lauren, I should receive immediate credit for those returned items, not have to wait and see how my funds are returned to me. Also, items were incorrectly sized/boxed; shoes that were ordered in size 7, arrived as 8 1/2. Other garments didn't fit correctly, despite your size chart.
Although I received an email advising me that my shopping bag items had been saved, when I went to continue shopping, I discovered that all the items had been deleted. I had to spend a lot of time going through all the pages to find the items again. Annoying, to say the least!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 4.0 
  • 3.5 Shipping charges
  • 4.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
Friday, May 18, 2012 8:38 AM
Hi quality product, eazy order, very fast delivery and thanks
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