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Brylane Home

Brylane Home Store Details
172,105 customers have rated this store since February 2001

 
4.2
See all ratings
All Ratings
  • 4.4 Clarity of product information
  • 4.3 On-time delivery - Product arrived when expected
  • 4.2 Would shop here again
  • 4.4 Ease of finding what you are looking for
  • 3.5 Shipping charges
  • 4.2 Overall satisfaction
  • 4.2 Customer support
  • 4.4 Overall look and design of site
  • 4.4 Selection of products - Types of products available
  • 4.4 Charges stated clearly before order submission
  • 4.3 Order tracking
  • 4.3 Prices relative to other online merchants
  • 4.2 Product met expectations
  • 4.2 Variety of shipping options
  • 4.3 Availability of product you wanted
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Brylane Home offers a wide selection of quality products to decorate your home, from bedding and window treatments to lamps, and dinnerware.
Contact Information
Physical Address: 463 7th Ave
New York NY 10018
UNITED STATES
Customer Service: Tel: (800) 528-5150
Email: bhcustserv@brylane.com
Web site: http://www.brylanehome.com
Features & Services

Ordering Methods
Order phone number: (800) 544-3793
Toll-free order phone number: (800) 544-3793
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: Express (3-4 biz days) & Superfast (2 biz days)
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
309 Reviews TotalReviews 1 - 10 of about 309
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 1.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Friday, May 18, 2012 12:43 PM
Very speedy delivery!
There are many quality products!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 4.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Friday, May 18, 2012 10:51 AM
I was very satisfied with my quilt and would highly recommend it to anyone. Very beautiful on my bed.
I have ordered several things from your company and have always been very satisfied with my purchase.
  • 4.5 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 3.5 On-time delivery - Product arrived when expected
  • 3.5 Order tracking
  • 4.0 Availability of product you wanted
  • 4.0 
  • 3.0 Shipping charges
  • 5.0 Variety of shipping options
  • 4.0 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.0 Selection of products - Types of products available
  • 4.0 Overall look and design of site
  • 3.0 Ease of finding what you are looking for
  • 3.0 Clarity of product information
Friday, May 18, 2012 8:57 AM
great service
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by bewmson, Thursday, May 17, 2012 5:35 PM
Can't wait to use my chair. I love to read, but hate to lie on my stomach. This will make it easier.
I was looking for a chair like this. Love it even more that it's on sale.
  • 2.5 Would shop here again
  • 3.0 Overall satisfaction
  • 5.0 Product met expectations
  • 2.0 On-time delivery - Product arrived when expected
  • 2.0 Customer support
  • 1.0 Order tracking
  • 4.0 
  • 5.0 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 4.0 Overall look and design of site
Thursday, May 17, 2012 7:35 AM
The product arrived in my city via UPS and then was transferred to the USPS for delivery. This added two days to receipt. Seemed like a total mess up to me and I doubt that I will order anything on line again.
  • 2.5 Would shop here again
  • 5.0 Availability of product you wanted
  • 4.5 Order tracking
  • 2.5 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 4.0 Product met expectations
  • 1.5 Overall satisfaction
  • 4.5 
Wednesday, May 16, 2012 10:11 PM
i ordered 2 steel colored drapes i received 1 it also cost me 9.00 to return the drape the 4 navy r great
  • 0.5 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 3.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
by Nikki, Wednesday, May 16, 2012 12:11 PM
This item was not at all what I expected. Very small and didn't even go together with the enclosed screws. Ended up glueing it together. Also there are no stakes enclosed like the product description. Very cheaply made and too small to look good anywhere.
I purchased a bike from Brylane and was very satisfied with item and delivery. I hope my experience with this fence is just as nice.
  • 2.0 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 4.5 
  • 4.5 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
by Ladidi, Wednesday, May 16, 2012 8:22 AM
I ordered an office chair that came with the wrong wheels. Brylane was eager to replace in a few weeks. I was dismayed buy this and the comment that other buyers of this chair had the same complaint. I then decided to put the chair together despite the missing wheels. But atlas, the chair itself was not aligned enough to be put together so I returned it. Now Iam leary about ordering another even though I feel that the manufacturer of the chair cheated Brylane.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 4.5 Order tracking
  • 3.5 Availability of product you wanted
  • 5.0 
  • 2.0 Shipping charges
  • 3.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
Tuesday, May 15, 2012 8:00 AM
i havent been disappointed so far in any order i've placed with brylanehome. but i do have a complaint on this order.i dont see where my discount was given. it did have and I used the code given. other than that...you guys rock!
I have purchased several pieces of merchandise from Brylane homes and have been totally satisfied. a couple of weeks ago i called customer service because of a offer i recieved that day...to find out it expired already.and he was very rude.
  • 4.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Availability of product you wanted
  • 0.5 Shipping charges
  • 1.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.0 
  • 3.0 Prices relative to other online merchants
by Betty, Monday, May 14, 2012 1:31 PM
I am very Pleased with the products.
On the webpage I signed up for email to get free shipping, that didn't happen, then in order to get my purchase in reasonable time I had to add an additional 9.99! I don't agree with charging a whole bunch more just to get my purchase within a week.
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