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BeautyEncounter.com

BeautyEncounter.com Store Details
58,300 customers have rated this store since April 2000

 
4.4
See all ratings
All Ratings
  • 4.3 Ease of finding what you are looking for
  • 4.6 Product met expectations
  • 4.2 Overall look and design of site
  • 4.6 Order tracking
  • 4.6 Would shop here again
  • 4.2 Variety of shipping options
  • 4.3 Clarity of product information
  • 4.5 Availability of product you wanted
  • 3.8 Shipping charges
  • 4.5 On-time delivery - Product arrived when expected
  • 4.3 Charges stated clearly before order submission
  • 4.2 Prices relative to other online merchants
  • 4.4 Selection of products - Types of products available
  • 4.4 Overall satisfaction
  • 4.4 Customer support
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Beauty Encounter is a destination dedicated to beauty. A place where you can intimately experience the most desired beauty goods and fragrances. A place where you will discover an endless collection of all things beauty.
Contact Information
Physical Address: 18480 Pacific Street
Fountain Valley CA 92708
UNITED STATES
Customer Service: Tel: 888-844-7730
Fax: 714-596-7611
Email: info@beautyencounter.com
Web site: http://www.beautyencounter.com
Features & Services

Ordering Methods
Order phone number: (888) 844-7730
Toll-free order phone number: (888) 844-7730
Order fax number: 714-596-7611
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
44 Reviews TotalReviews 1 - 10 of about 44
  • 4.5 Would shop here again
  • 4.0 Overall satisfaction
  • 4.0 Product met expectations
  • 4.0 Availability of product you wanted
  • 4.0 Order tracking
  • 4.0 Customer support
  • 4.5 On-time delivery - Product arrived when expected
  • 4.0 
  • 4.0 Shipping charges
  • 3.5 Prices relative to other online merchants
  • 3.5 Charges stated clearly before order submission
by Angela, Tuesday, May 15, 2012 9:07 AM
fast delivery!!
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Availability of product you wanted
  • 4.5 Order tracking
  • 4.0 
  • 4.0 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 4.0 Ease of finding what you are looking for
  • 4.0 Overall look and design of site
by ss, Sunday, May 13, 2012 9:14 PM
Very Happy with purchase. Items arrived quickly, well packed and as described.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by ksrm, Wednesday, May 09, 2012 7:32 AM
Great experience in shopping for a better price on a wanted item.
Great place to shop for a good deal.
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 4.5 Overall satisfaction
  • 5.0 Would shop here again
  • 4.5 
by OH! LOLA., Thursday, May 03, 2012 7:19 PM
I was so thrilled to be able to purchase my Oh! Lola and Lola in a tester without having to spend extra money for the packaging. I was even more surprised when my purchase was delivered and I found that even as a tester my products came in their original boxes. Great company.
  • 3.5 Would shop here again
  • 3.5 Overall satisfaction
  • 4.5 Product met expectations
  • 3.5 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 3.5 Order tracking
  • 4.5 Availability of product you wanted
  • 4.5 
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
by PAULO, Monday, April 30, 2012 1:19 PM
Unfortunately, I wish we had a better solution for future purchases.The values ​​after taxation in Brazil, make the purchases do not have advantages because they leave for the same price of Brazilian products in shoping centers.I believe that the market in Brazil love to shop at your company and you would have a very large volume of sales.It would be possible to think of a way to avoid the tax rate of 100% in taxes on products purchased?Sincerely,
I like beauty encounter.
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 3.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
Saturday, April 28, 2012 10:59 AM
I was disappointed that I didn't get lady's samples. This is how I know what I want to order next time, by trying the samples.
I always have a hard time with my password and then some of the other things hyou ask for. I had to put my credit card # in two times before it would take it. Why I do not no. I am very pleased with shopping with you. I just wish that you would send out some coupons for something off on products that I use. Thanks
  • 4.5 Would shop here again
  • 2.5 Overall satisfaction
  • 3.5 Availability of product you wanted
  • 0.5 Order tracking
  • 3.5 Customer support
  • 0.5 On-time delivery - Product arrived when expected
  • 0.5 Product met expectations
  • 5.0 
Monday, April 23, 2012 5:46 PM
the order i placed did not go through and then i was advised to reorder the whole product once again - i did but wondered why beauty encounter would not have done it once i complained of the notification i received that i was having problems with the web page when i was not - bit of a hassle to redo everything once again - also beauty encounter has changed who they ship with on the second order and not sure why but it seems to be taking a little longer....also other products i would have ordered on this order seem to always be out of stock getting a little frustrating...
Love purchasing from beauty encounter, I have recommended to several friends great service!! The bad side recently alot of my products have been sold out which holds up my order.
  • 4.0 
  • 5.0 Selection of products - Types of products available
  • 4.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 4.5 Clarity of product information
Sunday, April 22, 2012 7:29 AM
I have still not received my order.
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Availability of product you wanted
  • 4.5 Order tracking
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by CJ, Monday, April 16, 2012 12:05 PM
I can't get this product in the stores, so am thankful I can get this online. Thank you!
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 5.0 Order tracking
  • 4.0 Availability of product you wanted
  • 3.5 
  • 4.0 Shipping charges
  • 5.0 Variety of shipping options
  • 0.5 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
Monday, April 16, 2012 6:46 AM
No free samples included with shipment.
I updated the quantity of my order but evidently I didn't save it. I didn't know the quantity wasn't correct until I saw the email from BE. I upped the quantity when I was entering my credit card info so that may be why it didn't remember or save it. I sent an email to customer service to fix it. If it is fixed to my satisfaction, I will definately order from BE again. If it is not fixed, I will not.
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