Zappos.com Store Details

258,075 customers have rated this store since January 2000

I never saw shoe, sent to grandkids out of state
I only came to this site because Heelies suggested it and younhad a pair my daughter thought my granddaughter would like better. Heelies shopping was easier.

The shoes were very nice, on a scale of 1 to 10 I give them a 9 for comfort. I got the putty color and it goes perfectly with all clothes for summer. The heel is quite high but comfortable to walk in. I have flat feet, but I can definitly feel the arch support in the shoe.
I'm upset you guys don't price match anymore I did find these shoes on planetshoes.com 15% cheaper, but they ran out of my size.

I am well pleased with ZAPPOS
the ease of shopping and free delivery

Zappos makes it easy to shop & see way more items then any other site or store I have been to with GREAT customer service. Unfortunetly the Nike shoes I ordered must run a bit small so I need to return, but the Merrills & bought last week are right on! Thanks, Steve
Oh no,I now love shopping online thanks to you.

Easy to navigate, easy to use. Very convenient. Love it! Just wish there was more available of certain styles/sizes.
Very convenient, very easy.

i dont know how they ship so fast i ordered late afternoon and still recieved next day around 2:00

love my shoes, this was the only place I could find what I was looking for.
Quick and easy, the only place I could find these shoes!

I was sure to have them in my hands much earlier, from what my friends told me.
heard that you receive your product the next day.

Customer service was fantastic! I always dread calling customer service, but this time was different. I haven't received service like that in a long time!

the representative that I spoke to might as well have been sent from heaven!!!! I wish I remembered her name, but I'm sure you can access it. I mistakenly ordered the wrong size Birkenstock and realized it after the fact. I called to see what the options were, and she hit it out of the park. She effortlessly aranged to flag the original purchase with the shipper (to return to you), and immediately sent the correct size overnight to me..... she made the transaction seemless and effortless for me and her skill and effort should be recognized and commended. She is a credit to your organization. That's the bottom line.Also, she was very personable and had a great sense of humor.... it was as if I was talking to a very close friend. Every aspect of this transaction was handled compassionately and professionally. What else can I say other than "How can I hire her?!?!?!?!"