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Zappos.com

Zappos.com Store Details
258,075 customers have rated this store since January 2000

 
4.7
See all ratings
All Ratings
  • 4.8 Shipping charges
  • 4.7 Clarity of product information
  • 4.6 Selection of products - Types of products available
  • 4.8 On-time delivery - Product arrived when expected
  • 4.8 Order tracking
  • 4.7 Availability of product you wanted
  • 4.6 Ease of finding what you are looking for
  • 4.8 Customer support
  • 4.8 Charges stated clearly before order submission
  • 4.6 Overall look and design of site
  • 4.7 Variety of shipping options
  • 4.7 Would shop here again
  • 4.7 Overall satisfaction
  • 4.2 Prices relative to other online merchants
  • 4.6 Product met expectations
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Zappos.com sells a huge selection of dress, casual and athletic shoes for men and women. Shoe shoppers at the site can choose from a selection of over 100 brands, more than 50,000 SKU's and have access to more than 30 million pairs of shoes!
Contact Information
Physical Address: 2280 Corporate Circle
Henderson NV 89074
UNITED STATES
Customer Service: Tel: 1-800-927-7671
Fax: 702-943-7778
Email: cs@zappos.com
Web site: http://www.zappos.com
Features & Services

Ordering Methods
Order phone number: (800) 927-7671
Toll-free order phone number: (800) 927-7671
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
1245 Reviews TotalReviews 1 - 10 of about 1,245
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 4.0 Customer support
  • 3.5 
  • 4.0 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 3.5 Ease of finding what you are looking for
  • 4.0 Overall look and design of site
Thursday, May 17, 2012 11:26 PM
I never saw shoe, sent to grandkids out of state
I only came to this site because Heelies suggested it and younhad a pair my daughter thought my granddaughter would like better. Heelies shopping was easier.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 5.0 Shipping charges
  • 4.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
Thursday, May 17, 2012 10:44 PM
The shoes were very nice, on a scale of 1 to 10 I give them a 9 for comfort. I got the putty color and it goes perfectly with all clothes for summer. The heel is quite high but comfortable to walk in. I have flat feet, but I can definitly feel the arch support in the shoe.
I'm upset you guys don't price match anymore I did find these shoes on planetshoes.com 15% cheaper, but they ran out of my size.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 4.0 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
Thursday, May 17, 2012 5:21 PM
I am well pleased with ZAPPOS
the ease of shopping and free delivery
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 1.5 Product met expectations
  • 5.0 
by Steve, Thursday, May 17, 2012 2:38 PM
Zappos makes it easy to shop & see way more items then any other site or store I have been to with GREAT customer service. Unfortunetly the Nike shoes I ordered must run a bit small so I need to return, but the Merrills & bought last week are right on! Thanks, Steve
Oh no,I now love shopping online thanks to you.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 2.0 Availability of product you wanted
  • 4.5 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 3.5 Prices relative to other online merchants
by RJ, Thursday, May 17, 2012 12:36 PM
Easy to navigate, easy to use. Very convenient. Love it! Just wish there was more available of certain styles/sizes.
Very convenient, very easy.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 Shipping charges
  • 4.0 Prices relative to other online merchants
  • 5.0 
  • 5.0 Variety of shipping options
by matt, Thursday, May 17, 2012 12:07 PM
i dont know how they ship so fast i ordered late afternoon and still recieved next day around 2:00
  • 3.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 
by hazelrain, Thursday, May 17, 2012 10:09 AM
love my shoes, this was the only place I could find what I was looking for.
Quick and easy, the only place I could find these shoes!
  • 3.0 Would shop here again
  • 4.0 Overall satisfaction
  • 5.0 Product met expectations
  • 3.0 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Overall look and design of site
by suzimcfly, Thursday, May 17, 2012 8:54 AM
I was sure to have them in my hands much earlier, from what my friends told me.
heard that you receive your product the next day.
  • 4.0 Would shop here again
  • 3.5 Overall satisfaction
  • 2.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 4.5 Clarity of product information
  • 3.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 3.0 
  • 4.0 Selection of products - Types of products available
by Ash, Thursday, May 17, 2012 8:46 AM
Customer service was fantastic! I always dread calling customer service, but this time was different. I haven't received service like that in a long time!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 4.5 
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
by Todd, Thursday, May 17, 2012 8:31 AM
the representative that I spoke to might as well have been sent from heaven!!!! I wish I remembered her name, but I'm sure you can access it. I mistakenly ordered the wrong size Birkenstock and realized it after the fact. I called to see what the options were, and she hit it out of the park. She effortlessly aranged to flag the original purchase with the shipper (to return to you), and immediately sent the correct size overnight to me..... she made the transaction seemless and effortless for me and her skill and effort should be recognized and commended. She is a credit to your organization. That's the bottom line.Also, she was very personable and had a great sense of humor.... it was as if I was talking to a very close friend. Every aspect of this transaction was handled compassionately and professionally. What else can I say other than "How can I hire her?!?!?!?!"
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