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drugstore.com

drugstore.com Store Details
67,731 customers have rated this store since March 1999

 
4.6
See all ratings
All Ratings
  • 4.7 Charges stated clearly before order submission
  • 4.7 Customer support
  • 4.3 Overall look and design of site
  • 4.7 On-time delivery - Product arrived when expected
  • 4.5 Clarity of product information
  • 4.6 Would shop here again
  • 4.5 Availability of product you wanted
  • 4.7 Order tracking
  • 4.6 Shipping charges
  • 4.4 Variety of shipping options
  • 4.6 Overall satisfaction
  • 4.4 Ease of finding what you are looking for
  • 4.6 Product met expectations
  • 4.4 Selection of products - Types of products available
  • 4.2 Prices relative to other online merchants
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Drugstore.com offers more than 15,000 competitively priced brand-name personal healthcare products, a wealth of decision-making resources, personal services and a licensed pharmacy. Licensed pharmacists deliver personal service including 24-hours-a-day, seven-days-a-week online ordering, personal counseling by phone or e-mail, and drug utilization reviews. Shoppers can review in-depth product information, interact with customer service representatives by phone or e-mail and order products for delivery directly to their homes. Shoppers can also personalize the shopping experience with personal shopping lists, e-mail reminders for replenishing regularly used products and private e-mail access to pharmacists and beauty experts for questions.
Contact Information
Physical Address: 411 108th Ave NE
Bellevue WA 98004
UNITED STATES
Customer Service: Tel: (800) 378-4786
Fax: (800) 373-6013
Email: customercare@drugstore.com
Web site: http://www.drugstore.com
Features & Services

Ordering Methods
Order phone number: 1-800-378-4786
Toll-free order phone number: 1-800-378-4786
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
25 Reviews TotalReviews 1 - 10 of about 25
  • 3.0 Would shop here again
  • 1.5 Availability of product you wanted
  • 2.5 Order tracking
  • 2.5 Customer support
  • 1.5 On-time delivery - Product arrived when expected
  • 3.0 Product met expectations
  • 3.0 Overall satisfaction
  • 4.5 
by Plintzer, Wednesday, May 16, 2012 1:36 PM
Don't sell items on line if you do not have them.Dry Idea was back logged over 10 days.Usually items come in a quick manner.
I love this site. They have items I can not find in my stores.
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 2.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 1.0 Order tracking
  • 2.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 3.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
Tuesday, May 15, 2012 6:59 AM
It would be more helpful to - at time of order - tell the customer which shipping agent would be used, given the items ordered.
Great place to shop, fast free shipping, they always get the order right.
  • 5.0 Would shop here again
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 5.0 
Saturday, May 12, 2012 6:52 AM
Absolutely thrilled with product and service. Have recommended this site to so many people!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 
  • 5.0 Charges stated clearly before order submission
by BLO, Friday, May 04, 2012 7:39 AM
Have used this company on a couple of occasions. There dog products for pills are great. I have a greyhound that needs to take meds daily and I use the pill pockets daily. The pricing is good and delivery is excellent.
Easy site to purchase for my hounds. They have good prices and good shipping policies.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Availability of product you wanted
  • 5.0 Shipping charges
  • 4.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.0 Selection of products - Types of products available
  • 4.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.5 
  • 4.0 Clarity of product information
Saturday, April 28, 2012 8:52 AM
So far so good. Have found products here that I can't find at local stores. Prices are good. Delivery is good.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Clarity of product information
by Sandy, Thursday, April 19, 2012 7:08 PM
Greatest one-stop shopping place!
Handy, convenient, one-stop shopping. Always satisfying. Good value.
  • 3.5 Would shop here again
  • 3.5 Overall satisfaction
  • 3.0 Availability of product you wanted
  • 4.0 Order tracking
  • 4.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 3.5 Product met expectations
  • 3.0 
Wednesday, April 18, 2012 9:09 PM
Wide variety and good prices. I do wish that drugstore.com would continue to carry some of the same products as they have previously. I do wish that drugstore.com did carry accessories and replacements and refills for some of the items that they do carry.
Generally easy to navigate. Selection varies from each visit. Unfortunately products I've purchased previously, or saved for later are no longer sold by Drugstore.com, but are available by other retailers. Other retailers are now offering some of the same products offered on Drugstore.com, but at a significant enough discount that I purchase more products elsewhere than previously. Accessories & replacement parts (such as blades & foils for razors) for products I've purchased from Drugstore.com are either no longer available on Drugstore.com, or not sold by Drugstore.com.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by dolly, Friday, April 13, 2012 8:16 AM
everthing was just fine
awesome!!!!!!!!!!
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
Tuesday, April 10, 2012 10:29 AM
no comments
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 4.5 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by Valorhome, Tuesday, April 10, 2012 8:20 AM
It is so much easier for me to look at available products and have my mother pick out items she wants without her having to sort through the isles of a store to pick out what we need. Having it delivered to our door is also a big convenience.
The experience of being able to find the products on line is much easier than trying to sort through isles at the store only to find that they no longer carry what I want.
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